Quantify customer feedback from shared Slack channels to make better products
Your team uses shared Slack channels to engage with your customers. This provides your customers an easy way to get in touch and have their concerns addressed quickly. Ultimately, these channels help your team understand customer needs and build empathy for them.
But many ideas, concerns, and requests presented on these shared Slack channels can't be addressed by your team right away. In the worst case, they can lead to needless discussions that distract the team from existing objectives.