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Quantify customer feedback from Slack user communities to make better products

Your team uses Slack to engage with your user community directly. The Slack community provides your team an avenue to understand customer pain points, address customer concerns, and get new ideas for improvements.

But a Slack community can become unwieldy—it's a firehose of feedback that can be overwhelming for the team to process. There are more ideas than your team can (or should) address immediately. So naturally, some great ones get lost in the ether and others generate needless distraction.

Track every customer concern, effortlessly.

Herald provides a frictionless workflow to organize and quantify these customer concerns. Your team is already doing most of the work to respond in a timely manner. With Herald, spending an extra 10 seconds per conversation gives you the superpower to retain and precisely recall any and all customer concerns.

Herald's Slack App allows your team to tag customer conversations right from your Slack community with a single click.

How Herald Helps

Consolidate Customer Feedback

Large volumes of customer feedback lead to a host of problems: fragmentation, poor recollection, inaccurate translation, and more. Herald consolidates feedback in one place, giving you the time to focus on serving customer needs.

Qualify Customers and Quantify Needs

Don't let your product roadmap be biased by the loudest opinions, recent remarks, or gut feelings. Herald provides all the tools your team needs to take a data-driven approach to quantifying user feedback to make the right call on prioritization.

Align Your Team

Keeping all team members on the same page is critical for any successful startup. Herald provides the tools you need to align their team around customer needs.

Continuously Engage With Customers

Herald helps organizations keep customers in the loop throughout their development process. By bringing customers front-and-center, Herald kickstarts a virtuous cycle of continuous customer feedback.

Ready to supercharge your Slack community?

Herald helps you organize and quantify customer feedback to make better products.