Track, manage, and evaluate feedback from Slack user communities.
Your team uses Slack to engage with your user community directly. The Slack community provides your team an avenue to understand customer pain points, address customer concerns, and get new ideas for improvements.
But a Slack community can become unwieldy—it's a firehose of feedback that can be overwhelming for the team to process. There are more ideas than your team can (or should) address immediately. So naturally, some great ones get lost in the ether and others generate needless distraction.