Organize and quantify customer feedback from Gmail
Your team uses Gmail to talk to customers. Gmail helps your team understand and address customer concerns. It's great for giving you customers a direct line to your team to get their questions answered quickly.
But some concerns can't be resolved with a quick answer. They need to be brought to the attention of the product team to consider prioritizing. But they often end up lost in the ether, unless they're repeated enough or someone on the team becomes biased towards solving one of them immediately.