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Herald is the Best Sidekick to Intercom.

If intercom is

Han

,

Herald is

Chewy

.

Your team uses Intercom to collaboratively answer customer inquiries—it’s an excellent solution for addressing customer concerns that can be resolved right away.

But what about questions that can't be addressed immediately? Your team can respond by saying "we'll bring this up for consideration," but what happens next? In reality, such requests get lost, or worse, your team may make a decision without a data-driven approach.

Track every customer concern, effortlessly.

Herald provides a frictionless workflow to track, manage, and evaluate these "soft-closed" customer concerns. Your team is already doing most of the work to respond in a timely manner. With Herald, spending an extra 10 seconds per conversation gives you the superpower to retain and precisely recall any and all customer concerns.

Herald's Chrome Extension allows your team to tag customer conversations right from any Intercom message with a few clicks.

Ready to supercharge your team's Intercom workflow?

Herald helps product managers align their team around customer needs.