Herald is the Best Sidekick to Intercom.
If intercom is
Your team uses Intercom to collaboratively answer customer inquiries—it’s an excellent solution for addressing customer concerns that can be resolved right away.
But what about questions that can't be addressed immediately? Your team can respond by saying "we'll bring this up for consideration," but what happens next? In reality, such requests get lost, or worse, your team may make a decision without a data-driven approach.