It's time for Herald to say goodbye
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If front is
,
Herald is
.
Your team uses Front to collaboratively answer customer inquiries—it’s an excellent solution for addressing customer concerns that can be resolved right away.
But what about questions that can't be addressed immediately? Your team can respond by saying "we'll bring this up for consideration," but what happens next? In reality, such requests get lost, or worse, your team may make a decision without a data-driven approach.
Herald provides a frictionless workflow to organize and quantify these "soft-closed" customer concerns. Your team is already doing most of the work to respond in a timely manner. With Herald, spending an extra 10 seconds per conversation gives you the superpower to retain and precisely recall any and all customer concerns.
Large volumes of customer feedback lead to a host of problems: fragmentation, poor recollection, inaccurate translation, and more. Herald consolidates feedback in one place, giving you the time to focus on serving customer needs.
Don't let your product roadmap be biased by the loudest opinions, recent remarks, or gut feelings. Herald provides all the tools your team needs to take a data-driven approach to quantifying user feedback to make the right call on prioritization.
Keeping all team members on the same page is critical for any successful startup. Herald provides the tools you need to align their team around customer needs.
Herald helps organizations keep customers in the loop throughout their development process. By bringing customers front-and-center, Herald kickstarts a virtuous cycle of continuous customer feedback.
Herald helps you organize and quantify customer feedback to make better products.
