Keeping everyone in the organization on the same page is critical for any successful business. Herald provides the tools for teams to take a data-driven approach to listening to users.
Integrations bring customer feedback to your development team.
Herald integrates with JIRA, GitHub, GitLab, Clubhouse, Linear and more to bring the voice of the customer to your design and engineering teams, helping them design better solutions with a deeper understanding of customer pain points.
Voice of the Customer reports show the week at a glance.
Herald sends a weekly Voice of the Customer report to your entire team which provide a birds eye view of the top issues reported by customers for the given week. The report also includes the top customer quotes to ensure that customer feedback is not lost in translation.
Slack notifications keep the team in sync on emerging issues.
Herald can also be configured to send notifications to a Slack channel about new issues so your team can stay in the loop on all emerging customer concerns.
Don't just take our word for it,
see what our customers have to say.
Being able to use Herald gives me the opportunity to let our customers talk directly to other teammates.
Because we are small, we are fairly siloed in our responsibilities: I don't have sales conversations, Kunal doesn't do support, etc. Being able to use Herald gives me the opportunity to let our customers talk directly to other teammates. This was not possible before Herald and certainly became less-and-less possible the more customers we started working with. Getting all feedback in one place allows us to make better decisions, which is critical because our engineering resources are tight enough that every hour counts. We can't afford to work on things that we may think everyone has a problem with when in fact only one person has that problem.
Now that all customer feedback is in one place, it's much easier to get on the same page as a team.
Once the team adopted Herald, we've seen a reduction in friction to make a decision. People don't have to pull data from their emails, memories, etc. They don't have to answer questions from teammates about how much customers want it, etc. Now that all customer feedback is in one place, it's much easier to get on the same page as a team.
It helps them understand customer problems better and better scope their solutions.
Herald lets us highlight customer quotes or phrases and tag them with topics — helping us understand how many people have had this issue or have brought up a feature request. Our engineering team also get a value out of getting direct access to customer words.
Ready to align your team to think and serve customers first?
Herald provides everything your team needs to center work around customers and their feedback.