Don't let your product roadmap be biased by the loudest opinions, recent remarks, or gut feelings. Herald provides all the tools your team needs to take a data-driven approach to quantifying user feedback to make the right call on prioritization.
Take a data-driven approach to quantifying user feedback.
Herald dashboards let your team easily focus on problems within a specific product area, for instance, onboarding or billing.
with customer data.
Herald works with tools your team already uses. We provide integrations to seamlessly bring in customer data from Intercom, Segment, Hubspot, Salesforce, and more.
Qualify feedback according to business goals.
The combination of Herald Personas and the power of a robust slice-n-dice engine allows you to precisely understand what prospective customers want, what onboarding pains your new customers feel, or what additional features your largest customers need.
Don't just take our word for it,
see what our customers have to say.
Being able to use Herald gives me the opportunity to let our customers talk directly to other teammates.
Because we are small, we are fairly siloed in our responsibilities: I don't have sales conversations, Kunal doesn't do support, etc. Being able to use Herald gives me the opportunity to let our customers talk directly to other teammates. This was not possible before Herald and certainly became less-and-less possible the more customers we started working with. Getting all feedback in one place allows us to make better decisions, which is critical because our engineering resources are tight enough that every hour counts. We can't afford to work on things that we may think everyone has a problem with when in fact only one person has that problem.