Don't let your product roadmap be biased by the loudest opinions, recent remarks, or gut feelings. Herald provides all the tools your team needs to take a data-driven approach to quantifying user feedback to make the right call on prioritization.
Take a data-driven approach to quantifying user feedback.
Traditional support systems excel at tracking issues on a per issue basis. Herald goes beyond that—our dashboards let your team easily focus on problems only within a specific product area, for instance, onboarding or billing.
Qualify feedback according to business goals.
If your business objectives require you to prioritize certain segments of customers—enterprise customers, highly engaged users, or daily active users—we can help. Herald comes with a powerful slice-n-dice engine with support for custom attributes that allows you to hone in on needs expressed by a given customer segment.
Don't just take our word for it,
see what our customers have to say.
Being able to use Herald gives me the opportunity to let our customers talk directly to other teammates.
Because we are small, we are fairly siloed in our responsibilities: I don't have sales conversations, Kunal doesn't do support, etc. Being able to use Herald gives me the opportunity to let our customers talk directly to other teammates. This was not possible before Herald and certainly became less-and-less possible the more customers we started working with. Getting all feedback in one place allows us to make better decisions, which is critical because our engineering resources are tight enough that every hour counts. We can't afford to work on things that we may think everyone has a problem with when in fact only one person has that problem.