Herald helps organizations keep customers in the loop throughout their development process. By bringing customers front-and-center, Herald kickstarts a virtuous cycle of continuous customer feedback.
Reach out to customers to close the loop.
With Herald, you can easily identify customers who've requested a product feature even if it's from a while back. We store enough context about the ask to allow your team to delight customers with a highly personalized email when you ship a feature they've wanted. Up your game from great customer service to delightful hospitality.
Don't just take our word for it,
see what our customers have to say.
Communicating updates and fixes directly to our customers makes them feel like we're moving faster.
When our engineering team finish some work, Herald also helps our support team close-the-loop with customers. Herald lets us easily look up which customers provided feedback on an issue — we reach out to them and let them know that we've shipped a change that addresses that feedback. Now that we've been doing that our customers are telling us that we have been on a roll lately but we've not really changed much from our speed of development.
Having everyone access to customer feedback via Herald makes communication easier as they see the customer feedback directly.
We have a small team but it's always good to have the entire team understand customer problems. We also have multiple sets of eyes looking at feedback and hence it helps us make better decisions.