Herald helps organizations keep customers in the loop throughout their development process. By bringing customers front-and-center, Herald kickstarts a virtuous cycle of continuous customer feedback.
Share your roadmap to solicit feedback.
Herald allows your team to share beautiful product roadmaps with customers and prospects to solicit their feedback. This allows your team to fine tune their work before expending too much energy on it.
Increase customer trust through transparency.
Once you've earned a customer's trust, they will naturally provide you with more feedback. But this requires your team to do the basics well: provide them a way to reach out, respond to each inquiry, and make them feel heard. The Herald Customer Portal allows every customer to see that the feedback they've provided is not lost in the ether. See how you can enable Customer Portal with only a few lines of code.
Bring the customer's voice to internal processes.
With all user feedback organized in one place, Herald gives your designers and engineers direct access to the words of the customer, increasing empathy and understanding of customer pain points.
Don't just take our word for it,
see what our customers have to say.
Communicating updates and fixes directly to our customers makes them feel like we're moving faster.
When our engineering team finish some work, Herald also helps our support team close-the-loop with customers. Herald lets us easily look up which customers provided feedback on an issue — we reach out to them and let them know that we've shipped a change that addresses that feedback. Now that we've been doing that our customers are telling us that we have been on a roll lately but we've not really changed much from our speed of development.
Having everyone access to customer feedback via Herald makes communication easier as they see the customer feedback directly.
We have a small team but it's always good to have the entire team understand customer problems. We also have multiple sets of eyes looking at feedback and hence it helps us make better decisions.
Ready to center your team's work around the customer?
Herald provides everything your team needs to center work around customers and their feedback.