Are you actually making something people want?
Herald helps you organize and quantify customer feedback to make better products.
Consolidate Customer Feedback
Don't let customer feedback be lost or siloed.
Our Chrome Extension, Slack app, and Front plugin allow your team to consolidate customer feedback from support tickets, email threads, or chat conversations with a single click.
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Qualify Customers and Quantify Needs
Don't let your product roadmap be biased by the loudest opinions.
Precisely understand what prospective customers desire, onboarding pains felt by new customers, or additional features needed by your largest customers.
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Align Your Team
Don't waste time and energy getting on the same page.
Herald's Voice of the Customer report, along with Slack and issue tracker integrations keep your entire team connected to customer needs.
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Continuously Engage With Customers
Don't miss opportunities for more feedback.
Usher in a culture of hospitality by invovling customers in the design phase or informing them when you ship something they wanted.
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Herald molds to the way your team works.
Pick and choose the features that matter to you.
Private
Use Herald as an internal tool to organize and quantify customer feedback to make better products.
Semi-Private
Foster trust and transparency with customers by privately sharing a history of their feedback with them.
Public
Keep all customers in the loop by publishing a public roadmap.
Public
Be transparent about the features you’ve built with a beautiful changelog.
In the past I had conversations with users, but in the back of my mind I knew I was going to forget most of them. I now have the confidence to engage more deeply with users because I can drop feedback into Herald and never lose it.