Always Be Listening.
Nilkanth and Jay have spent the better part of their professional lives building products as software engineers, and one piece that always seems to be missing from the process: the unfiltered voice of the customer. Making the most relevant customer feedback accessible to product teams can be a challenge, so many teams provide only a synthesized summary. This loss in translation can be very expensive. We're building Herald to fix that.
Jay A. Patel
Jay most recently founded and managed the team that improved Uber’s incident response times by an order-of-magnitude. Prior to that, he was a core engineer for VMWare Log Insight (early at Pattern Insight, then VMWare). Jay completed his PhD in Computer Science from the University of Illinois at Urbana-Champaign.
Nilkanth began his career working on data visualization projects at The New Yorker and The New York Times. After obtaining M.S. degrees in Computer Science and Journalism from Columbia University, he became a Product Designer at Quantcast and later became the company's first Manager of Frontend Engineering.